Granting this permission will allow a user to access the Team Calendar views within the 'Calendar' tab. It will also a user to select a person besides themselves when using personal calendar views. This permission does not grant permission to edit another person's calendar.

Without this permission, users can only see the customers they are assigned to do work for. This permission allows you to let them see the entire customer list.

Includes the ability to edit basic customer record information as well as customer contacts and locations.

This permission allows a user to edit a Work Order, including things like 'Description', 'Type', 'Priority', 'Billing Address', custom fields, etc. It does not include the ability to edit labor, materials, expenses - those types of actions have their own permissions (see below).

This permission allows a user to delete a Work Order, moving the Work Order to the Deleted Work Order area.

This permission allows a user to change the status of a Work Order, but does not allow them to change the status to 'Closed'.

This permission allows a user to change the status of a Work Order to 'Closed'.

This permission allows a user to re-open a closed Work Order by changing the status from 'Closed' to something else.

This permission allows a user to modify a closed Work Order, but only modifications that they are normally permitted to make on open Work Orders.

The 'Billing' tab contains information such as the billing address, and billable status for the Work Order. It also contains a 'Billing Summary' (if the 'View/Print Billing Summary' permission is granted) that displays all of the billable items (labor, materials, and expenses) for the Work Order.

This permission allows a user to view and print the 'Billing Summary' for a Work Order. Granting this permission will also grant permissions to view prices for Labor, Materials, and Expense items.

The 'Job Cost' tab contains information about the profitability of a job. Turning this permission on will allow a user to view both summary and line-item details about price, cost, profit, and margin.

Private comments are for internal use only and are not viewable by customers in email notifications or the customer portal.

Public comments are viewable by customers in email notifications and in the customer portal.

If this permission is granted, users in the "Technician" or "Subcontractor" roles will see the Contracts tab, but will only be able to view contract details if they are also granted the view details permission.

If this permission is granted, users in the "Technician" or "Subcontractor" roles will see additional details about the contracts including the contract balances and history.

If this permission is granted, users in the "Technician" or "Subcontractor" roles will see the Reports tab, but will only be able to view Labor and Expense reports for their own data. Users in the "Lead Technician" role will be permitted to see Labor and Expense reports for themselves and other users.